How We Treat the Details You Give Us
We collect what an account needs and not much else: your name, date of birth, mobile number, email and the wallet reference for the rail you pick. When you top up with bKash, Nagad or Rocket, we see the transaction reference and the amount so your
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account wallet can be credited and checked. We do not ask for your wallet PIN, and nobody from hotjili will request it over a call or a chat message. Card or bank transfer details, where a rail is used, are handled the same way — stored
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so a withdrawal can be verified and a dispute settled. Device data such as your phone model, app version and a login timestamp helps us spot a session that looks wrong and lock it before anything moves. Cookie data shows us which lobby pages load badly
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on a mobile connection so we can fix them. Our posture on all of this depends on the law where you live and the regions we can serve, so eligibility is decided locally rather than assumed. Where a request is lawful and reasonable, we act on
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it; where local rules require us to hold something, we say so instead of quietly ignoring you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.